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job title:

Literacy and Education Coordinator

date posted:

Tuesday, February 13, 2018

objective:

The Literacy and Education Coordinator (LEC) provides customized price quotes for classroom libraries, ensures exceptional customer experience, and supports the implementation of balanced literacy. The LEC partners with educators, contracted sales representatives, and internal teams to grow sales and expand the customer base of Booksource.

Reports To:

Literacy and Education Manager

Duties:

Key Responsibilities

  • Drive territory growth and progress to territory goals (80%)

    • Build quality custom book lists and price quotes

    • Perform timely quote production and follow up

    • Ensure customer retention through high-quality customer service experiences

    • Anticipate and respond to customer needs proactively and with a sense of urgency

    • Develop professional credibility, trust, and positive rapport with customers, colleagues, and contracted sales representatives

  • Develop, maintain, and demonstrate market and industry knowledge, specific to curriculum, education, literacy, and sales opportunities (10%)

    • Communicate trends in the market to appropriate departments and sales team partners

    • Act with awareness of customer requirements, territory needs, and competitive knowledge

    • Provide timely feedback on pipeline and key customer opportunities to appropriate sales partners and leadership

    • Serve as a content and territory expert for customers, contracted sales representatives, and colleagues

    • Engage in, develop, and/or lead professional development specific to company goals and strategies

    • Collaborate with internal teams and contracted sales representative to maximize prospective opportunities

  • Develop, maintain, and demonstrate an in-depth understanding of Booksource products, services, and operational processes (10%)

    • Work alongside customers and contracted sales representatives, assisting and advising them of products, services, and solutions to meet quote requirements

    • Provide content expertise and guidance on selection, distribution, and implementation of Booksource products and solutions

    • Apply best practices to optimize company margins on all opportunities

Additional Responsibilities:

  • May attend key customer meetings to further develop interest and engagement in partnerships with Booksource

  • May provide input or support on new product development and sales/marketing messaging

  • May develop training for internal or external use

  • May travel for trade shows, conferences, customer meetings, or trainings

Qualifications:

Required:

  • Strong verbal/written communication and basic math skills

  • Proactive and solution-oriented

  • Highly computer-literate, with proven ability to develop proficiency in unfamiliar software systems

  • Strong attention to detail, and ability to maintain high level of accuracy

  • Highly collaborative; ability to work well both independently, and across same-function and cross-functional teams

  • Strong time-management skills, and proven ability to prioritize tasks and meet rigorous deadlines

  • Ability to manipulate/manage multiple data sources

  • Drive and commitment to achieve personal and company goals

  • 3-5 years experience reflective of responsibilities

Preferred:

  • Demonstrated experience in K-12 education or market, specific to literacy

  • Proficiency with Microsoft Office Suite (Excel, Outlook, Powerpoint)

  • Minimum of a Bachelor’s Degree in a related field, such as business, marketing, education, or library sciences.

 

This is a sales support position based in Saint Louis, MO.

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questions

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corporate headquarters
Attn: Human Resources / Recruiting
1230 Macklind Avenue
St. Louis, MO 63110